At i2cuci, your privacy is more than a legal obligation — it is a core commitment we make to every player. This document clearly and transparently explains how we collect, store, use, and protect your personal information. No convoluted language, no hidden conditions — just the information you need to play with peace of mind.
The six data protection principles that underpin how i2cuci handles your information.
Every bit of data in transit between your device and i2cuci's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks. Your personal and transaction information never travels in plain text that could be intercepted.
Only i2cuci staff with a legitimate operational need may access member personal data, and only within the scope of their role. All access to the user database is logged and periodically audited to detect any unauthorised access.
I2cuci never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it for the purposes clearly stated in this policy.
As an i2cuci member, you have the full right to access, correct, download, or request deletion of your personal data at any time. You can initiate this process by contacting our support team at no charge.
I2cuci complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all our data processing practices. We handle your personal data in accordance with the principles of lawful, fair, and transparent processing as required under Malaysian law.
I2cuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Data that is no longer needed is securely disposed of using professionally approved methods.
By registering for or using the i2cuci platform, you consent to the collection and use of your personal information as described in this policy. This Privacy Policy should be read together with Terms & Conditions i2cuci and forms the complete framework of the privacy agreement between you and our platform. If you disagree with any part of this policy, please discontinue use of the platform immediately.
I2cuci collects various types of information when you register, use the platform, or contact us. The following are the main categories of data we collect and the purposes for which they are collected:
I2cuci may also receive information about you from legitimate third-party sources, such as payment providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX) when you carry out a transaction, as well as identity verification agencies used for KYC (Know Your Customer) compliance purposes. Information received from these sources is combined with your account data for the purposes outlined in this policy.
i2cuci does not store full credit card numbers or your sensitive banking information directly in our systems. All payment processing is handled through payment gateways that comply with PCI DSS standards.
Data is collected only when you actively provide it to us (such as during registration or when filling in a form), when you use our platform (such as when playing or making a deposit), or when it is collected automatically via cookies and other standard web technologies as you browse our site.
I2cuci uses your personal data only for legitimate purposes and with a clear legal basis. The following are the primary purposes for which your data is used:
i2cuci does not use your data to make automated decisions that carry legal or similarly significant consequences for you without appropriate human involvement.
If you have consented to receive marketing communications, we may use your data to send information about new promotions, special offers tied to Malaysian festivities, and the latest product updates. You may withdraw this consent at any time through the notification settings in your account or by contacting our support team.
The security of your data is i2cuci's top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:
Your personal data is stored on servers housed in data centres that comply with international security standards and are protected by comprehensive physical and digital safeguards. i2cuci retains your data for as long as necessary to fulfil the purpose for which it was collected — typically for the duration your account remains active, plus any legally mandated retention period under Malaysian law, which is generally seven years for financial records.
While we implement robust security measures, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. You also play an important role in keeping your account safe by choosing a strong password and not sharing your login credentials with anyone.
In the unfortunate event of a data breach that affects your rights and freedoms, i2cuci is committed to notifying you and the relevant authorities within the timeframe required under Malaysian law, along with information about the nature of the breach and the mitigation measures we have taken.
I2cuci does not sell or trade your personal data to any third party. However, there are specific situations where we need to share certain information with certain parties in order to provide our services to you:
All third parties with whom we share data are bound by strict confidentiality and data protection obligations under contractual agreements. We ensure that every instance of data sharing is proportionate to the actual need and does not exceed what is required for the stated purpose.
I2cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the i2cuci platform. For more information on managing cookies in Chrome, Firefox, Safari, or Edge, please refer to the help section of the relevant browser.
i2cuci does not use third-party cookies for advertising purposes or to track your activity on other websites. The cookies we use are strictly limited to the operational needs of our platform.
As an i2cuci user and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You have the right to know what personal data we hold about you and to request a copy of it at any time.
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
You have the right to request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for certain purposes, including marketing communications.
Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of the rights listed above, contact the i2cuci support team by email at support@i2cuci.click, stating the right you wish to exercise and your account details. We will process your request within 30 calendar days of receiving a complete submission. If your request is complex or involves a large volume of data, this period may be extended with appropriate notice to you.
The i2cuci platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 21.
All new account registrations go through an age verification process. Should we find that a registered account belongs to someone below the required age threshold, the account will be closed immediately and all associated data will be removed from our systems without delay.
If you are a parent or guardian and believe your child has registered an i2cuci account or provided us with their personal data, please contact us immediately at support@i2cuci.click and we will take prompt action to remove the relevant information.
I2cuci takes child protection responsibilities extremely seriously as part of our core social responsibility commitment to the Malaysian community. This goes beyond a legal requirement — it is a fundamental value we uphold across all platform operations.
I2cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, evolving legal requirements, or improvements to our services. We are committed to keeping you informed of any material changes.
When we make significant changes to this policy, we will:
We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the i2cuci platform after any changes take effect will be considered acceptance of the updated policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data by i2cuci, you may reach us through the following channels:
Our Malay-speaking support team is available Monday through Sunday, 24 hours a day. For data rights requests, we process all submissions within 30 days of receipt. For general privacy policy enquiries, we aim to respond within 2 business days.
If you are not satisfied with how we have handled your privacy complaint after contacting us, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. Information on how to do so is available through the official website of the Malaysian Ministry of Communications and Digital.
I2cuci values your trust and is committed to handling every privacy enquiry with the professionalism, empathy, and transparency it deserves. Your personal data is a responsibility we take seriously.
All transactions are processed through PCI DSS-compliant secure gateways. Your card details are never stored by i2cuci.
Have questions about your data? Our Malay-speaking team is here to help 24/7.
Data rights requests processed within 30 days
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Answers to the most frequently asked questions about data protection and privacy on our platform.